Refund policy

Return and Refund Policy

At Cloture India, we prioritize customer satisfaction and strive to offer a seamless shopping experience. Please carefully read our cancellation and refund policy to understand how we handle your orders and returns.

1. Order Cancellation Policy

  • Before Dispatch:
    • Customers can cancel their order within 24 hours of placing it.
    • To cancel your order, please get in touch with our customer service team at info@clotureindia.com or call us at 80117174354 with your order details.
    • A full refund will be processed within 7-10 business days after cancellation.
  • After Dispatch:
    • Once the order has been processed, cancellation is not possible. However, you may initiate a return after receiving the product as per our return and refund policy.

2. Return & Refund Policy

  • Eligibility for Return:
    • Returns are accepted within 7 days of receiving the product and only credit notes are generated with strict no refund policy.
    • The product must be unused, unwashed, and undamaged with original tags and packaging intact.
    • Certain products such as custom-made or discounted items may not be eligible for return. Please refer to the product description for details or contact us over emails.
  • Process for Return:
    • To initiate a return, please contact our customer service team at info@clotureindia.com or call us at 80117174354 with your order details and reason for return.
    • Once your return request is approved, we will arrange a pickup at your convenience.
  • Refund Process:
    • Upon receiving and inspecting the returned product, we will process your credit note.
    • The credit note will be valid for 3 months from the date of issue.

3. Non-Returnable Items

  • Products on sale or purchased during special promotions are non-returnable.
  • Custom-stitched or altered clothing is not eligible for return or exchange.
  • Damaged or defective items will be exchanged or refunded after verification by our team.

4. Exchange Policy

  • Exchanges are subject to stock availability.
  • If you wish to exchange an item for a different size or color, please contact us within 7 days of receiving the product.

5. Important Points to Note

  • Shipping charges (if applicable) are non-refundable.
  • If the product is found to be damaged or used, the return request will be rejected, and no refund will be processed.

For any assistance or queries regarding cancellations, returns, or refunds, please feel free to reach out to us at:

  • Email: info@clotureindia.com
  • Phone: 80117174354

Thank you for shopping with [Store Name]. We look forward to serving you again!